Management [FAQs]

Management Q&A

What is management?

Management is the process of overseeing and directing the activities of employees in order to achieve organizational objectives. This includes setting goals, organizing resources, and providing feedback to employees.

What is management control?

Management control is the process through which a business manager and other decision-makers use information and analysis to make sound decisions about the allocation of resources and the achievement of corporate objectives.

In a perfect world, decisions would be made based on clear and accurate information. However, the real world is often plagued by uncertainty and chaos. This means that managers need to use a variety of tools to help them make decisions under those circumstances. One tool that managers use is management control.

Management control helps identify and evaluate the risks associated with different options, decides what actions to take in response to those risks, and track whether those actions have achieved desired results. Active and effective control helps ensure that an organization implements decisions efficiently and effectively, meets its commitments, and avoids potential pitfalls.

What is management system?

A management system (MS) is a framework for organizing an enterprise and its resources for achieving goals. It establishes policies and procedures to achieve desired outcomes, coordinates activities of various organizational units, and provides accountability for results. MSs may include systems development life cycle models, process mapping tools, and performance measurement frameworks.

What is performance management?

is a way of measuring, assessing and improving the effectiveness of an organization’s performance. It involves setting targets, tracking progress and making adjustments as necessary to achieve objectives.

What are performance management metrics?

Performance management metrics are a way to measure and track the progress of an organization's performance. They can include measures such as employee productivity, customer satisfaction ratings, revenue figures, and costs.

Metrics can be used to determine whether an organization is meeting its goals and to identify areas that need improvement.

Performance management metrics can be tailored to fit the specific needs of a business. Some common metrics include:

Employee productivity metrics measure how many products or services are produced per hour, per worker, or per unit of time. They can be used to evaluate how efficiently employees are using their time, and to identify opportunities for improvements.

What are performance management KPIs?

Performance management are specific, measurable goals that help managers identify and track progress towards overall business objectives. Examples of performance management KPIs include:

1. Employee engagement – A measure of how engaged employees are with their work, including factors such as satisfaction, productivity, turnover and absenteeism rates.

2. Customer service ratings – A measurement of customer satisfaction levels with a company’s customer

service performance.

3. Revenue growth – An indicator of how much revenue a company is growing over time.

4. Cost-efficiency – A measure of how well a company is managing its resources in order to achieve desired results at lower costs.

What is performance management system?

A performance management system (PMS) is a set of processes, tools, and resources that help organizations identify, track, and analyze the progress of employees and how they are contributing to business goals. PMSs can be used to improve employee productivity and performance; reduce turnover; oversee flexible work arrangements; and more.

What is management scorecard?

A management is a tool that helps executives track their overall performance and make decisions based on results. It can be used to evaluate how well an organization is managing its resources and measuring the impact of its actions on key strategic goals.

What is management dashboard?

A management dashboard is a graphical representation of key performance indicators (KPIs) and other relevant data for an organization. The purpose of a management dashboard is to give users a concise overview of the performance of their organization.

What is performance evaluation?

Performance evaluation is a process used to measure the effectiveness of an organization’s performance. The goal of performance evaluation is to help organizations improve their operational efficiency and maintain their competitive edge.

Performance evaluation can be divided into two categories: process and outcome. Process evaluations focus on the steps or procedures that an organization follows in performing its tasks. Outcome evaluations focus on the results that an organization achieves in its efforts.

What is performance review?

A performance review is a formal, written appraisal of an employee's work performance. It is usually conducted at the end of an employee's tenure with a particular company or organization. The goal of a performance review is to provide feedback that will help the employee improve his or her work performance. Reviews should be impartial and objective, and based on specific criteria.

What is employee development?

Employee development is a comprehensive approach to developing people for their full potential within an organization. It encompasses everything from training and development opportunities to employee recognition programs and social activity programs.

What is employee mentoring?

Employee mentoring is a relationship between an experienced employee and a new hire. The mentor helps the new hire learn about the company and their job, provides support during the early stages of their career, and helps to develop a mutually supportive working relationship.

What is productivity?

Productivity is the ability to produce a high volume of output from a given input. It is a measure of the efficiency with which an individual or organization produces goods and services. Productivity generally decreases as the inputs used to produce a good or service become more complex, but it can also increase with increased technology or innovation.

What is efficiency?

Efficiency is the measure of how well a system uses its resources.

What is effectiveness?

Effectiveness is the degree to which a particular individual or system produces the desired outcome.

What is 360 degree employee feedback?

360° feedback is a form of employee feedback that provides employees with a 360° view of their work, including both positive and negative aspects. Employees are typically given feedback on their performance in both individual and team contexts. This helps employees to understand how they can improve their overall productivity and effectiveness within the workplace.

What is team management?

is the process of planning, organizing, and leading a team to achieve common goals.

What is core competence?

Core competence is the unique set of skills and experiences that sets someone apart from other people. It refers to the deep knowledge, understanding, and skill set possessed by an individual or a business that allows them to be successful in their field.

What is performance standard?

A performance standard is a prescribed way of measuring and evaluating the quality of service provided by an organization. It is generally used in areas such as healthcare, education, and .

What is management by objectives?

Management by objectives (MBO) is a business strategy where the objective of an organization is to achieve specific goals. This strategy is often used in businesses where there are limited resources or where the management wants to focus on specific areas.

What is coaching?

is a way of providing guidance, support, and advice to someone in order to help them achieve their goals.

What is organization development?

Organization development is an approach to helping organizations become more effective and efficient. It helps create and implement systems that support a organization's goals, promotes communication and trust among team members, and creates a culture of innovation.

What is organizational structure?

Organizational structure is the way an organization is organized. It includes the way positions are filled, the hierarchy of authority, and how employees are assigned tasks.

What is leadership?

Leaders are responsible for setting the example for their team and ensuring that everyone follows their lead. In many cases, leaders must make difficult decisions and take charge in difficult situations.

What is management analysis?

Management analysis is the process of identifying, assessing, and addressing factors that influence an organization’s performance. It helps managers make decisions that will help improve their organization’s ability to meet its goals.

What is the role of a CEO?

The role of a CEO (Chief Executive Officer) is to manage an organization and make sure it runs as smoothly as possible. CEOs are responsible for making decisions that affect the company's finances, operations, and marketing.

They also oversee the hiring and firing of employees, set goals for the company, and coordinate with other managers.

What is the role of a COO?

The role of a COO (Chief Operating Officer) is to oversee the overall operations of a company, including managing financial and administrative functions. They also typically act as a liaison between the CEO and the board of directors, ensuring that all important matters are properly discussed and handled.

What is the role of CMO?

The role of CMO (Chief Marketing Officer) is to lead the marketing function for a company and provide strategic direction and cutting-edge solutions that support the growth of the business. They are responsible for developing and executing marketing plans, setting annual marketing objectives, and working with other departments to create successful marketing campaigns.

Additionally, they work closely with executives to ensure that all aspects of the company's are aligned with the overall goals of the organization.

What is the role of CTO?

The role of CTO (Chief Technology Officer) is to lead technology development, oversee the implementation of technology and support the business goals.

What is board of directors?

A board of directors is a group of people who are responsible for the overall running of a company. The board has the power to appoint or fire the CEO, make decisions about the company's strategy and finances, and oversee their employees.

What is line manager?

A line manager is a person who is responsible for the lines of work within an organization. They are typically in charge of directing and managing staff within their area of expertise.

What is mid-level manager?

A mid-level manager is a position in a company that typically has intermediate responsibilities. This could mean overseeing staff levels, directing work, and managing budgets.

What is a supervisor?

A supervisor is a person who manages and directly supervises employees' work. Supervisors oversee workers in order to ensure that their tasks are accomplished within established guidelines and within the overall purpose of the organization.

What is employee motivation?

Employee motivation is the process by which an employee expresses interest, enthusiasm and dedication to their work. This can happen in a variety of ways, including through recognition, praise and incentives.

What is emotional intelligence?

Emotional intelligence (EI) is the ability to be aware and understand your own emotions and the emotions of others. EI helps you manage stress, relationships, and other important aspects of life.

What is conflict management?

Conflict management is the process of resolving disputes and tension among people. Conflict can take many forms, such as verbal arguments or tensions at work. Conflict management techniques can help participants resolve their differences in a constructive way.

What is collaboration?

Collaboration is the process of working together to achieve a common goal.

What is delegation?

Delegation is the assigning of a task or responsibility to somebody else.

What is span of control?

Span of control is the extent to which a manager controls or influences the work of subordinate employees.

What is change management?

is the process of managing changes to an organization. Changes can refer to anything from a policy change to a new software release. Change management includes planning, implementing, monitoring and reporting on changes.

What is talent management?

Talent management is the process of identifying, assessing, and developing the talents within an organization. It includes everything from hiring to coaching and development.

The goal of talent management is to ensure that employees have the skills and abilities necessary to do their jobs well, and that they can be promoted or transferred to new roles within the organization. It can also help reduce turnover and improve employee morale.

What is employee survey?

Employee surveys are a way for employers to gather feedback from their employees about their work experience.

Typically, surveys are administered at regular intervals (e.g., once per month or every three months) and ask employees about a variety of topics, such as their satisfaction with their job, the quality of their work-related outcomes, and how they feel about their supervisor.

What is unofficial authority?

Unofficial authority is authority of an employee that is not formally assigned but developed based on the specific employee's qualities like skills or experience.

What is knowledge management?

is the process of managing and using knowledge in an organization. It encompasses the activities of acquiring, organizing, sharing and preserving knowledge within an organization.

It helps organizations achieve their goals by bringing together the technical expertise of its employees with the business know-how necessary to make wise decisions.

Knowledge management can be divided into three categories:

  1. Knowledge Acquisition – acquiring relevant knowledge from a variety of sources
  2. Knowledge Organization and Navigation – developing an effective system for managing and accessing knowledge
  3. Knowledge Sharing and Use – making knowledge available to employees and customers